Privacy Policy

1. Introduction

Fixit Hub respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store and protect information when you use our website, contact us, request a quote, book a repair, or use our services.

2. Information We Collect

We may collect:

• Contact details: name, phone number, email address and service address.
• Device details: device type, brand, model, fault description, condition and repair history.
• Booking details: service requested, appointment time, pickup/drop-off details and customer notes.
• Payment information: payment status, receipts and invoice details. Card payments are processed by secure third-party providers where applicable.
• Website data: browser type, IP address, pages visited and basic analytics information.

3. How We Use Your Information

We use your information to:

• provide quotes, bookings, repairs and customer support;
• contact you about your repair status, warranty or service updates;
• process payments, issue receipts and maintain business records;
• verify device ownership or repair history where needed;
• improve our website, services and customer experience;
• meet legal, tax and accounting obligations in New Zealand.

4. Device Data and Customer Responsibility

We do not intentionally access personal files, photos, messages or private data on your device unless it is required to complete the requested service and you have given permission. Customers should back up their data and remove sensitive information where possible before providing a device for repair.

5. Sharing Information

We do not sell your personal information. We may share limited information with trusted service providers such as payment processors, booking tools, couriers, IT support providers or professional advisers where necessary to provide our services or meet legal obligations.

6. Data Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. However, no website or electronic storage system can be guaranteed to be fully secure.

7. Data Retention

We keep personal information only for as long as reasonably required for the purpose it was collected, including repair records, warranty support, legal, tax and business record requirements. Repair records may be kept to help confirm warranty claims and service history.

8. Your Rights

Under New Zealand privacy law, you may request to:

• access personal information we hold about you;
• correct inaccurate or incomplete information;
• ask questions about how your information is used;
• opt out of non-essential marketing communications.

9. Contact Us

For privacy questions or requests, contact us at hello@fixithub.co.nz or call 0800 FIXIT HUB.